Play Million Online Casino Review - FAQ

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FAQ

Here is a vast collection of frequently asked questions from players of Play Million.f

Is the casino legitimate in New Zealand?

Players in New Zealand can access the platform and place bets whenever they want. The casino holds the Malta Gaming Authority license which is known for its high reputation and distinction.

Does the casino offer free spins for new players?

PlayMillion is very generous to its new players. They offer a 100% match deposit bonus up to $100 on the initial three deposits they make. They will also reward 25 free spins to each new client for more winning opportunities.

What is the withdrawal time at PlayMillion?

PlayMillion offers different payment methods that you can use to withdraw your winnings. Some of the most used ones are Bank Transfer, Visa, Skrill, Neteller, just to name some. The average withdrawal time depends on the method you use. E-Wallets offer almost instant withdrawals while bank withdrawal can take up to seven days.

Can I access PlayMillion from a mobile?

If you prefer playing games from your mobile, then we assure you that you will have a smooth experience if you choose PlayMillion. The casino platform is accessible from different devices so you can start getting top-notch experience and enjoy your favorite games.

Do I need a bonus code as a new customer at PlayMillion?

There are two bonus codes you can take advantage of at PlayMillion if you are a new customer at the casino. The one will award you 100 free spins, and the second one will award you with free $20 as a welcome bonus. You need to use one of these bonus codes 100STAR or FIRST20. There are some differences between these two, so we advise you to check out the terms and conditions of each and see which you would prefer.

Can I deposit using PayPal?

Yes, you can use PayPal and what is great is that there are no fees involved. You can use PayPal to deposit and to withdraw as well.

Are there any rewards for existing players?

The welcome offer at PlayMillion is just the tip of the iceberg. There are plenty of rewards waiting for you once you become a loyal member of the casino. There are daily bonuses for customers and if you become a member of the VIP club you can earn exclusive rewards every time you decide to play.

What happens when someone wins a jackpot prize?

This is what most players dream of, winning the jackpot prize. We have to say that these kinds of prizes are not subject to the withdrawal limits and they are paid out in full.

I have a PayPal account but I can't deposit with it. What seems to be the problem?

Some payment methods are country-specific. This means that they are available in some countries only, and not available in others.

How to claim the bonus offer?

Claiming a bonus at PlayMillion is easy. You just need to head to the casino, register for an account and deposit some funds. Don't forget to use the bonus code JACK200 when you deposit and the bonus will be added automatically to your account.

Does the welcome bonus have some wagering requirements?

The welcome bonus from PlayMillion comes with wagering requirements. You need to wager the bonus 30 times on the games. There are specific terms and conditions that you need to keep in mind when you accept this bonus. Once you cover the wagering conditions you can enjoy your funds in record time.

I can’t withdraw my bonus winnings. Why is that so?

You need to cover the wagering requirements to be able to make a withdrawal of your bonus winnings. You need to wager the bonus 30 times on the games and enjoy your wins once the funds reach your real money balance. Before you accept a bonus you need to check the wager conditions attached to the bonus. There are various methods available that will allow you to withdraw your winnings in record time.

Can I keep the money I win from the free spins bonus on my account?

Once you meet the wagering requirements you can keep the money you win in your account. The general requirements for the bonus are that you play through the bonus money 30 times on the casino games. Keep in mind that not all games contribute to the same degree in covering the conditions. When you meet the wagering requirements you can choose to keep your wins in your online account or withdraw them, the choice is yours.

Can I get no deposit free spins at PlayMillion?

At this point, there is not an option for players to receive free spins without depositing. But, players can get 50 free spins over their first three deposits.

Can I get free spins after depositing?

Yes, once you deposit for the first time you will receive 50 free spins and the next two deposits will bring another 75 free spins each. So, with this offer, you will get free spins and bonus funds to play at the casino. The free spins can be used on Starburst video slot games only, while the bonus funds can be used on any slot you want at the PlayMillion casino.

Can I play the slots at PlayMillion without depositing money?

You can play the slots at PlayMillion for free if you want, in practice mode. You will receive virtual money from the casino, but keep in mind that if you play in practice mode you can’t withdraw your wins later on. This is a good way to play the slots just for fun and to pass some time.

Do I have to install the software to play the free spins?

You can access the casino on your smartphone or a tablet. If by any chance the game doesn't work in your browser then you can download the software if you want. PlayMillion allows its users to download each slot if they want to. When you head to the slots section you will have the chance to play instantly or download the slot.

Do I have to use a bonus code to play the free spins?

There are several different bonus codes available at PlayMillion you can take advantage of. If you want to get the exclusive welcome bonus of free spins and cash, you need to use the code STAR200. When you register for the casino, the instructions are very clear so you will know where to use the bonus code.

How long does it take for a withdrawal to be processed?

Each withdrawal at PlayMillion will be pending until the next day at midnight. During this time you can cancel the withdrawal if you want and the money will be transferred to your player's account. After the pending period is over, the transaction will be processed by the casino in just a couple of hours. The minimum amount you can withdraw at PlayMillion is $20.

Is there a maximum amount of restriction?

The maximum amount you can withdraw at PlayMillion in one transaction is $5000. The maximum amount you can withdraw in one month is $10.000. If you wish to withdraw more than the maximum allowed amount you will be paid in monthly installments of $10.000.

Are there any fees for deposits and withdrawals?

All deposits at PlayMillion are free of charge, and so are the most withdrawal methods. Anyhow, some payment methods may incur a charge of $10 if the amount is lower than $500.

How much is the welcome bonus?

The welcome bonus is available to all new players and we have to admit it is a very generous one. You will receive $200 throughout 3 deposits. On the first deposit, you will receive a 100% match deposit up to $100 and 25 free spins.

Are there any tournaments available at PlayMillion?

There are plenty of tournaments available at PlayMillion. You need to check the website from time to time to see if there are any changes or promotions. There are a variety of tournaments that include slot machine races and non-slot races for Roulette, Blackjack and Video Poker, just to name some.

You need to head to the promotion section to enter the tournaments. The only thing you need to do is to enter your PlayMillion username in the field for the tournament. We advise you to check the tournament conditions before you start playing. These tournaments are a great chance to win some good prizes though.

Is there a no deposit bonus available?

At this point, PlayMillion doesn’t offer a no-deposit bonus for its players. You will receive some free spins when you make your first three deposits when you sign up as a new player. Aside from the welcome bonus, there are other promotions available at PlayMillion.

Do I need to use a bonus code to get the bonus?

If you want to receive a bonus at PlayMillion you will need to enter a bonus code of the promotion when you make the deposit. Once your payment has been processed by the casino the bonus will be automatically added to your account.

Are there any bonus terms at PlayMillion casino?

When you play with bonus funds at PlayMillion you need to take into consideration the fact that the bonuses are subject to certain terms and conditions. So, make sure that you make yourself familiar with it before you even start playing. The welcome bonus at PlayMillion is subject to wagering requirements of 30x, so are the winnings derived from the free spins. When you meet the wagering requirements you can cash out the remaining winnings. If you by any chance receive a no deposit bonus, the wagering requirements are 60x the amount of the bonus. Also, keep in mind that the bonus is valid for 30 days only and the free spins and the no deposit bonuses are valid for 24 hours. When you play with bonus money there is a maximum bet size applied which in this case is $5 or 10% of the bonus amount. When you make a deposit using Neteller or Skrill the maximum bet size is $1. The minimum amount you need to deposit to get the bonus is $20. Keep in mind that different games contribute to the wagering requirements in a different way.

What are the wagering requirements for the bonus?

The bonus money that you receive at PlayMillion, is subject to wagering requirements of 30x the bonus amount. You need to meet the wagering requirements before you can cash out any winnings. If you get a no deposit bonus, then the wagering requirements are 60x.

Can I access the casino from my mobile?

Yes, PlayMillion has a platform that is compatible with any portable device. You can play more than 100 games and you can also use other functionalities. You can easily deposit funds to your account and make a withdrawal later on. To play the games you need to register for an account if you still haven't got one. You can even play games for free on your mobile. This is a great way to practice and to see what the casino has to offer before you decide to make a deposit. Make sure that you have a good internet connection when you play on your mobile or tablet because that is crucial for having an uninterrupted game session.

Is there a loyalty program at PlayMillion?

PlayMillion has a loyalty program that rewards loyal players when they play at the casino. While you play your favorite game, you generate points and depending on how many points you achieve you will get a higher status in the PlayMillion VIP club. There are certain perks of being a VIP, for instance, you get a personal manager that will address every issue of yours promptly.

Is PlayMillion a safe and trusted casino?

There are plenty of casinos appearing every day that are trying to scam players. PlayMillion is not one of them. The fact that the casino has been on the market for so long speaks for itself. PlayMillion uses Random Number generator which is proof that their games are safe and it also has some of the most prestigious licenses in the iGaming industry.

Does PlayMillion have a valid license to operate and are transactions secured and personal data stored safely?

PlayMillion has a license from the Malta Gaming Authority which is one of the strictest licensers. The casino processes transactions through secured connections and the provider assure you that they will not share your personal information with any third party. What is more, the games are regularly tested for fairness by independent auditor iTech Labs. So, if you choose PlayMillion to open an account we assure you that it is a safe place to play your favorite games.

Are some countries restricted at PlayMillion Casino?

Players from certain countries are not able to create an account at PlayMillion due to many reasons. If you are not sure if you belong to one of the restricted countries then you can contact Customer Support and double-check. At this point players from the following countries are not able to create an account: Cyprus, Israel, Turkey, France, USA, Spain, Belgium, Latvia, Russia, Italy, Hungary, Romania, Bulgaria, Greece, Czech, and Portugal

Can I contact the casino customer support?

There are a couple of ways you can get in touch with customer service. The most convenient one is to contact them via live chat. The live chat feature is available 24/7 for your convenience only. Keep in mind that not all languages will be available outside office hours. If you can't find a representative speaking your language then you can send an email and they will get back to you as soon as possible. There is also an international telephone number, but please remember this is not a toll-free number.

What payment methods are available at PlayMillion?

Different payment methods are available at PlayMillion both for deposits and withdrawals. You can find credit cards, electronic wallets and checks, but not all of them might be available for you because the methods vary depending on the location.

How to make a withdrawal?

You need to head to the cashier to submit a withdrawal request and wait for the casino to process it. The minimum amount you can withdraw is $50 and there are no fees involved for withdrawals.

What games can I play at PlayMillion?

At PlayMillion, you can find a wide array of games to play and the choice is yours. You can play online slots, table games or poker, and it is all up to you. If you want, you also have the option to use the mobile version of the website and play your favorite game anytime you want. You can visit the live casino area and try your luck against actual dealers.

How much can I earn if I join the affiliate program?

We can't tell you how much exactly you can earn. This all depends on how dedicated you are. The general rule is, the more players you bring to the website the more money you will earn.

Can I get updates with news and promotions?

You are supposed to receive a monthly newsletter with updates and promotions from the casino. In case you are not, then follow these simple steps:

  • Go to your spam/junk folder and add news@newsletter.playmillionpartners.com to your safe list.
  • You can also contact customer support and they will assist you with receiving their monthly newsletter.
  • You can go to the PlayMillion partner’s homepage and view the latest newsletter.

How do I know how much I am making from the affiliate program?

The company provides online statistics for you that are updated every 24 hours. You need to log in using your username and password and see how much you have earned.

What kinds of commissions are available?

There are two forms of commission available, Cost per Acquisition (CPA) and Revenue Share of between 20-40%. If you want to get the CPA deal you will need to contact the Affiliate Managers and negotiate a deal.

Can I find banners to use?

Yes, you can find several attractive banners in the Marketing Tools section in your administration system.

When promoting more than one brand, will the payments be sent separately?

You will receive your commission at once. The company will calculate the total amount you have earned across its brands and send it to you.

Do I need a separate account for all my websites?

If you have more than one website it is okay to use the same account for them. You can use the same links for all your websites but we advise you to create a new tracker for each website.

How to sign up for the affiliate program?

You need to create a new account on the PlayMillion partner's homepage. It will take only a few minutes to complete the registration.

How will I get payments?

When you register you are supposed to choose a preferred payment method. These are the payment methods that are available at this point Wire Transfer, Bank Draft Check, Neteller, and Skrill. You will receive payments by the 10th of each month for the previous month's activity.

How many VIP levels are at PlayMillion?

There are 6 levels at PlayMillion and the higher the level you achieve the more cashback and benefits you are eligible for.

How to reach a higher level?

Reaching a higher level has never been easier. All you need to do is to place bets on your favorite games and you will accumulate VIP points for that. Every month your VIP Points of the previous month will be evaluated and based on your total and you will be assigned a level for the current month.

What are VIP points?

Every time you place a bet on a game at PlayMillion casino you will receive VIP Points. Once those points accumulate you may receive your monthly benefits. The VIP points can also be converted to cash in the Cashier section.

How are the VIP points calculated?

The VIP points are accumulated when you place wagers in the casino game, and each game offers different ratios.

What are the benefits of reaching a higher level?

Once you reach a higher level you will be able to take advantage of all the benefits that level has to offer. If there is a bonus for reaching a certain level you have 3 days to claim it in the Bonus Area of the Cashier.

Are there any benefits to maintaining a level?

Most levels provide a bonus for maintaining the level each month. But, remember if you reach the next level even a bigger bonus is waiting for you.

What will happen to my account if I am not playing for a month?

You can drop only one level each month, so let's say that you are a Platinum level and the lowest you can go the next month is Gold. The casino will make exceptions for some members so please contact customer support and explain why you were unable to play for a whole month.

What is the first level at PlayMilion?

Each member starts with the Bronze level.

When does PlayMillion evaluate the levels?

On the 1st of each month, the VIP Points are checked for the previous month and players will be assigned their level for the current month.

How many points do I need to get to the Platinum level?

In the list below you can find the VIP levels at PlayMillion and the required monthly points to reach and maintain each level:

  • The moment you sign up for the casino you are the Bronze level and to maintain this level you need to have between 0 and 400 points each month.
  • The second level is Silver and you will need to have between 401 and 1000 points each month.
  • The third level is the Gold and you will need to have between 1001 and 2000 points each month.
  • The fourth level is the Platinum and you will need to have between 2001 and 20.000 points each month.
  • The fifth level is the Diamond and you will need to have between 20.001 and 80.000 points each month.
  • The sixth level is the Red Diamond and you will need to have over 80.001 points each month.

What are the rewards for each level?

If you want to see all the benefits that each level has to offer you need to have a look at the VIP Benefits table. You can find all the benefits there and also the bonuses for reaching and maintaining a specific level. You also have the opportunity to convert your points into cash at the rate explained in the table.

Can I convert my VIP Points to cash and how?

When you want to convert your VIP Points into cash you need to go to the Members Area in the casino and click on Points to Cash which is in the menu on the left. You just need to enter the number of points you want to convert and the system will preview how much you will get. Once you click on Confirm the cash is yours.

Can I see my current VIP Points?

There are a couple of different ways to see how many VIP Points you have. In the casino lobby next to your Real Money balance your current point balance is displayed. You can also go to Points to Cash section of the Member's Area and you can find your current VIP Points counter.

Can I check which level I am in?

When you head to the casino lobby you can see your current VIP level next to your Real Money balance.

How can I claim a bonus when I reach a certain level?

You can claim a bonus only once you reach a specific level. When you accumulate enough VIP points in the current month to increase your level you will be able not only to claim the higher bonus but to convert your points too and receive more cash.

Total score8.0
Pros
+ Live Chat 24/7
+ Proven Fair by iTech Labs
+ VIP Lounge available

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