Azur Casino Review - FAQ

Age Limit
Azur
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Trusted by
Curacao
Total score7.9
Pros
+ Superior games
+ Fast payments
+ Exclusive VIP programs

Quick casino facts

Year foundedYear founded: 2019
BonusesBonuses (12)
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FAQ

Here is a list of some of the most frequent asked questions in Azur  Casino

How to change my account information?

Players can easily change some of their details when they send an email at support@azurcasino.com. Their email should include the following information:

  • Player’s old email address
  • Player’s username
  • Player’s first and last name
  • Player’s birthday

How can I change my address?

Players who want to change their address need to send proof of the new address to support@azurcasino.com. They can do that by sending a copy of a utility bill not older than 3 months.

How to use my free spins?

When players receive free spins as a bonus, all they have to do is to head to the game and the free spins will be waiting for them.

How to make a withdrawal?

Players can make a withdrawal of their winnings when they head to the Cashier and select the Withdrawal section. They need to choose the payment method they want to use, and it is very important to use the same payment method as the one the player has used for a deposit. They will have to enter the amount they wish to withdraw and confirm the transfer. It will depend on the payment method when the player will receive their winnings in their account.

Where can I find my IBAN code?

The IBAN code can be found on the bank transaction statement on the bank card or a bank identity statement. The IBAN or International Bank Account Number consists of 34 characters and always begins with two capital letters.

Can I make a withdrawal on my credit card?

Players can use their credit cards to make a withdrawal of their winnings. The only condition is that they have previously used the credit card to deposit funds into their account.

What is the minimum withdrawal I can make?

The minimum withdrawal will depend on the payment method a player decides to use. To find all the necessary information, players should head to the Cashier and select the Withdrawal section. Next to each payment method, they will find all the necessary information like minimum and maximum withdrawal limits and withdrawal time, just to name some.

Can I cancel my withdrawal request?

Yes, players can cancel their withdrawal requests quickly and easily. To do that, they have to click on the History tab and click on the Pending Withdrawal. Any withdrawal cancelation is immediate, and the funds will be returned to the player's account.

Can I set limits on my account?

Yes, players can set various limits to their accounts so they can be in better control of their gambling. One of the most used limits is the Deposit Limit which can be set by the Cashier. Players need to indicate the maximum deposit amount desired, and once they reach that amount, they will not be able to make a new deposit until the time passes.

How to become a VIP member at Azur Casino?

The VIP club at Azur Casino is only accessible by invitation. VIP advisors Anna, Agathe, Alyssa, and Julien will contact each eligible player by email. The only tip that we can give to players to enter the VIP club faster is to consistently play games for real money.

The VIP club at Azur has plenty of benefits and some of them include the following:

  • A weekly cashback every Monday.
  • An unlimited number of free spins during the 'Festival of Spins' promotion.
  • 35% bonus during the ‘Happy Hour’ promotion
  • 6 bonuses during the weekend with the ‘Croisette’ promotion
  • Exclusive offers
  • Faster withdrawals

My deposit is unsuccessful. What should I do?

Sometimes delays can occur, so it might take a while for the deposit to reach the player's account. In most cases deposits are instant, and if a player can’t see the funds reflect in their account in a couple of minutes, they should contact Customer Support and they will look into the issue.

Is my personal information safe?

Azur Casino has spent a lot of time ensuring the security of the information stored is of the highest level. They have utilized the latest encryption technology to make sure that players are protected at all times.

Can I play at Azur Casino from my mobile?

Yes, Azur Casino has a mobile platform that allows players to access their accounts on the go. At this point, there is no mobile app, but players can access their account using a browser whenever they want.

Does the casino offer 24/7 support?

Being always available for their players is a top priority at Azur Casino. For that reason, they are constantly available via the live chat feature so players can contact them whenever they need to.

How many games does the casino have?

At this point, there are more than 3000 games available at the casino, and they are constantly adding new titles. The game category with the largest selection of games is the Slots category.

How can I claim the welcome bonus?

Azur Casino has a very generous welcome bonus for their players and all they have to do to claim it, is to make a new account and make their first deposit, and the bonus will be added to their account automatically. Players need to keep in mind that the welcome bonus comes with some restrictions so they need to fully understand the terms and conditions of the bonus before they claim it.

What are the wagering requirements for the welcome offer?

The welcome offer at Azur Casino comes with 40 times wagering requirements that players have to meet before they can request a withdrawal. Once this has been done, they can make a withdrawal of their winnings.

Can I win real money at Azur Casino?

Yes, players who register for an account and make a deposit can win real money playing games. Players, who register for an account for the first time, are entitled to a very generous welcome bonus that will drastically improve their balance on their first deposit. The welcome bonus comes with wagering requirements, but it is still a great opportunity to increase one's balance and prolong their gameplay.

Is Azur Casino regulated?

Yes, Azur Casino has all the necessary licenses to operate, so players can rest assured that their funds are safe.

What are the best Azur Casino slot games?

Video slot games are the most popular games at any casino. And the slots category contains the most games compared to other categories at the casino. The most popular games according to players are the following:

  • Gonzo's Quest Megaways™
  • Power of Thor™
  • Greek Legends™
  • Vikings go Berzerk™
  • Gold Hunter™

How to register for an account at Azur Casino?

Players can easily register for an account at Azur Casino when they click on the Register Now button. They will have to enter some personal details to complete the registration and their account will be good and ready in just a couple of minutes.