Pelaa Online Casino Review - FAQ

Age Limit
Pelaa
Pelaa is not available in your country. Please try:
Deposit methods
PayPalSkrillMasterCardVisaTrustlyNetellerPaysafe Card
Trusted by
Malta Gaming AuthorityUK Gambling CommissionSwedish Gambling Authority

FAQ

Explore the list of all frequently asked questions for Pelaa Casino.

How long does it take to receive a withdrawal?

Once a player requests a withdrawal, the casino will process the withdrawal between 24 and 72 hours.

How to make a deposit?

To play for real money, players need to deposit it into their accounts. This is a simple process that will not take more than a couple of minutes. All players have to do is to head to the Cashier, select the Deposit section, choose the payment method they want to use, and enter the amount they wish to deposit. To make things easier for players, Pelaa Casino has added many different payment methods so players can find the one that suits them the best.

When will I receive my free spins?

The free spins bonus is usually added to the player's account within 24 hours.

How long does it take to verify my account?

Players are obliged to verify their account before they request a withdrawal. To do that, they will have to send copies of legal documents to prove their identity, address, and payment method. It will take the casino no longer than 72 hours to verify an account once they receive all the necessary documents. To speed up the process, we advise players to send valid documents.

Can I cancel self-exclusion?

Players from the UK are not allowed to cancel their self-exclusion, while players from other countries can easily send a request to cancel it. To do that, they will have to send a written request, and once the request is reviewed they will have 7 days cool-off period. Players from the UK will have their accounts available only after the Self-exclusion period has ended.

What happens when the self-exclusion period ends?

Once the time limit that the player has selected is over, their account will be automatically re-opened. Players residing in the UK will need to send a written request for their account to be opened again.

How to register for GAMSTOP?

Players who want to register for Gamstop need to head to their website and enter some personal details like postcode, date of birth, and email address. What players need to remember is that they cannot sign up for someone else, but they can help with the process for someone who needs help. When a player signs up, they will receive an email with all the details of exclusion from gambling. Sometimes it can take up to 24 hours for the self-exclusion to become effective.

How to self-exclude from gambling?

Players who believe that they are developing an addiction should consider self-exclusion. The best thing to do is to contact Customer Support and they will help any player make a better-informed decision.

Can I close my account?

Players who want to close their casino account for some reason need to contact Customer Support. There are two ways of closing an account, temporary and permanent, and players have to decide which option is the best for them.

Can I change incorrect personal details?

Players can change some of their details when they head to My Account and select the profile tab. Here they can change some of their details except name, date of birth, and country of residence.

I forgot my email address. What should I do?

If a player forgets the email address they used to register for an account, they should contact Customer Support and a customer agent will be happy to assist anyone who needs help.

How to check if I already have Pelaa account?

Players who think that they already have an account at Pelaa Casino need to contact Customer Support. A customer agent will be able to check and verify their details. This way a player will avoid having their account closed.

I can’t register and I receive an error message. What should I do?

When registering for an account, players need to enter personal details. If an error occurs during this process, in most cases players will receive a self-explanatory error message. If the problem persists, we advise players to contact Customer Support.

How to find my Profile Page?

When a player logs in, they need to click on the ‘My Account’ tab in the top navigation bar. This will take them to their Home page and from there they need to click on the Profile tab from the side menu.

I lost connection while I was playing Live Blackjack. What will happen with the round?

When a player loses his internet connection while playing a Live Casino game, the game will continue as normal. The player’s bet will be logged as a ‘stand’ which refers to the point where the player takes no further action in the game.

How to play roulette?

Roulette is one of the most popular games and Pelaa Casino has added many different variations of the same. This will make it easier for players to find their favorite variant of roulette. Anyhow, we advise players to learn the rules of the game before they decide to play. The good news is that the game is available in the fun mode so players can practice the rules and develop a strategy. There are many strategies by popular mathematicians, and whoever spends time to learn them will drastically improve their chances of winning.

How to play Blackjack?

Blackjack is another popular game that offers quite simple rules that players can learn in no time. What is more, the game brings such a thrill and that is mainly the reason why it has gained huge popularity. There are many different variants of the game available at Pelaa Casino. Players need to learn the basic rules of the game before they decide to play. Once they have mastered the basic rules of the game they can adapt to any variant available. The idea of Blackjack is to get a hand that is closer to 21. Their hand needs to be higher than the dealer’s hand without going over 21. The player has a couple of different options available that will help them improve their hand once they see their initial cards. Players can head to the Table Live Casino games section on this website to read about the specific rules regarding this game.

How to play Baccarat?

Baccarat is a very simple game with a couple of rules that are easy to follow. The game is played with multiple decks of cards and the player needs to get a hand that totals 8 or 9 to win the round. Players have the option to bet on their hands but also the Banker's hand. There is also a third betting option, a bet on a Tie. This bet offers the highest payout and it is attractive, especially to beginners. Anyhow, the tie bet will rarely happen so we advise players to avoid this bet.

What is Live Casino?

Live Casino brings as close as possible the experience of playing at a land-based casino. When playing Live Dealer games, players will see the action unfolding in front of their eyes. The games are conducted by a Live Dealer in real-time and streamed to the player's desktop or mobile device. Players can chat with the dealer and with other players using the chat window and this adds a social element to the whole gaming experience. Dealers are always happy to chat and answer questions regarding the game. What players need to remember is that the Live Dealer will not be able to help them with questions regarding their account. They don't have access to players' accounts and personal information.

Can I have more than one account at Pelaa Casino?

Players are allowed to have only one account at Pelaa Casino.

Can I check my account activity and transaction history?

Players can check their account activity when they click on the Transactions tab under My Account. If they need more assistance then they should contact Customer Support, and a customer agent will be happy to help them.

Can I turn off my subscription to newsletters and promotions?

Yes, players can unsubscribe if they no longer wish to receive updates from the casino. All they have to do is to click on the ‘Unsubscribe’ button which is found in all emails and SMS communications. Another way is to update their notifications under the 'My Account' tab.

I have forgotten my password. What should I do?

A player can forget a password, but there is nothing to worry about. Players can click on the Forgot Password link and follow the simple instructions. Another way is to contact Customer Support and an agent will be happy to help.

Can I change my payment method?

Players are allowed to use up to 5 different payment methods to fund their accounts. All they have to do is to click on the Deposit button available on the top right-hand side and select from the choices available.

Is Pelaa Casino licensed?

Pelaa Casino has all the necessary licenses to operate. The website is operated by Genesis Global Limited which works under the laws of Malta Gaming Authority with a license number MGA/B2C/314/2015.

Is my data secured at Pelaa Casino?

Pelaa Casino puts their player’s safety to be their top priority. They utilize the latest encryption technology to make sure that all personal and financial details are safe.

Can I have some of my details deleted?

The casino can’t delete or amend any information stored in its database for 5 years.

Can I get a 3D Secure IPIN?

Players who want an extra layer of protection can apply for a 3D Secure IPIN with the bank or card website that issued their credit card. Each bank has a different process that players need to follow.

How to make a deposit?

Players who want to play for real money at Pelaa Casino, need to deposit to their account. This is a simple process where players have to head to the Cashier, select the Deposit section, choose the payment method they want to use, and enter the amount they wish to deposit. The funds should reflect in their account almost immediately. Players who make their first deposit to their account are entitled to a very generous bonus that will drastically enhance their balance.

Is it free to make a deposit?

Yes, players can make deposits to their accounts without having to pay any fees.

I made a deposit, but the funds are not reflected in my account. What should I do?

The best thing to do in a case like this is to contact Customer Support and they will be happy to investigate. Players might be required to send a copy of the transaction to help the customer agent find out what happened with the funds.

Which deposit methods are available?

Pelaa Casino has added different payment methods to make things easier for its players. What players need to keep in mind is that not all payment methods will be available to them, depending on their location. The best way to check is to head to the cashier and all the available payment methods will be listed.

My deposit failed. Why is that so?

There are a couple of different reasons for failed deposits and these are the most common ones:

  • Players who supply incorrect payment details will have their transaction fail. If the details don’t match, the bank will automatically decline the transfer.
  • Players who have supplied incorrect CVV2/CVC2 security numbers.
  • Players who have insufficient funds available in their accounts. We advise players to check that they have sufficient funds in their account before they try to deposit funds.
  • Players who have too many active credit cards. They are allowed to have not more than 5 active credit cards they can use to deposit funds.

What currencies does Pelaaa support?

Pelaa Casino accepts different currencies to make things easier for players. At this point these are the currencies that are available USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH. Players need to keep in mind that once they choose the currency and make a deposit using it, they can’t change it later on.

Does Pelaa charge fees for withdrawals?

Pelaa charges a 2% fee for withdrawals. In some cases, the fee might be less. Anyhow, players will be notified of the amount before processing the withdrawal.

Can I cancel my withdrawal?

Once a player requests for a withdrawal, the withdrawal’s status is pending. During this time, players can head to My Account and access the Pending Withdrawals tab. When the withdrawal request is released, players will not be able to cancel the request.

What is a bonus and what are wagering requirements?

Bonus is extra money that the casino awards players to increase their chances of winning. The size of the bonus may vary, and for sure it will double and in some cases even triple the player's balance. All deposit bonuses come with wagering requirements that players have to meet before they will be able to request a withdrawal. This is the number of times players will have to play through the bonus funds. The welcome bonus at Pelaa Casino comes with 40x wagering requirements. Anyhow, other bonuses may come with different wagering requirements so players need to understand the terms and conditions before they accept a bonus.

Can I surrender a bonus?

Players can cancel a bonus before they make a bet. Once they have placed a bet, they will have to play through the bonus funds to be able to make a withdrawal. Players are allowed to cancel a bonus even after they have placed a bet, but they will have their funds forfeited.

Can I play all games with my bonus?

Each bonus comes with its restrictions. Players are advised to read the Terms and Conditions before they even accept the bonus. Some games will not contribute 100% towards meeting the wagering requirements, and some games are excluded from the bonus offer.

Why some promotions are not available for me?

Some promotions are only available for players from certain countries or to those who use the specific payment method. Unfortunately, some players who reside in certain countries will not be able to claim certain offers.

Can I play games for free?

Players are allowed to play games for free at Pelaa Casino in demo mode. The casino will award them with virtual money they can use to play any game they want. Almost all the games are available in demo mode except for Live Dealer Games.

How to play on my mobile phone?

Players can access their Pelaa casino account using their hand-held device. The only thing they have to do is to access the casino using their browser.

From what software providers can I play games?

Pelaa casino has partnered with many different software providers to bring the best games for their players. Some of the most popular software providers include NetEnt, Microgaming, Quickspin, and Evolution Gaming.

How to register for an account?

Players can register for an account when they head to the casino's official website and click on the Sign-up button. They will have to enter some personal information to create an account like name, date of birth, email, country of residence, and mobile phone. Once their account is approved, players will receive an email with a confirmation link they have to click on to confirm their email address.

How does the welcome bonus work?

Pelaa Casino offers a very generous welcome bonus for their players who register for an account and make their first deposit. The welcome bonus is carried over their first four deposits and it will increase one’s balance up to $1.000. The bonus comes with wagering requirements that players have to meet before they will be able to make a withdrawal of their winnings. We advise players to read the terms and conditions of each bonus before they even accept it.

When was Pelaa Casino created?

Pelaa Casino has been available for players since 2018.

How can I contact Customer Support?

There are a couple of ways players can get in touch with Customer Support. The most convenient way is via the live chat feature, or they can send an email.

How to close my Pelaa account?

Players can close their accounts if they believe that gambling is causing them problems or for whatever reason they have. The best way to do that is to contact Customer Support and they will help them make a better-informed decision.

Do I need a bonus code for the welcome bonus?

The first welcome bonus is added to the account once a player makes a successful transfer. For the second, third, and fourth welcome bonus players need to use the following bonus codes PELAA2, PELAA3, and PELAA4, respectively.

Does Pelaa offer a no-deposit bonus?

At this point, Pelaa Casino doesn’t offer a no-deposit bonus to their players. If this changes in the future, players will be notified.

How to withdraw money from my account?

Players have different options to use when they want to withdraw winnings from their accounts. All they have to do is to head to the Cashier and from the Withdrawal section, they need to choose the payment method they want to use. What players need to keep in mind here is that they have to use the same payment method for withdrawals as the one they used for depositing in the first place.

Pros
+ Easy and fast deposits
+ SSL encrypted
+ Mobile friendly design
Cons
- Many restricted country

Quick casino facts

WebsiteWebsite:  Pelaa
Year foundedYear founded: 2018
BonusesBonuses (1)
Welcome Bonus
CountriesCountries (24)
Bahrain
Bulgaria
Canada
China
Denmark
Georgia
Kuwait
Mexico
New Zealand
Nigeria
Norway
Peru
Poland
Qatar
Russia
Saudi Arabia
South Africa
Sweden
Switzerland
Turkey
United Arab Emirates
United KingdomUnited States
Venezuela
CurrenciesCurrencies (25)
Bahraini dinars
British pounds sterling
Bulgarian leva
Canadian dollars
Chinese yuan
Denmark kroner
Euros
Georgian laris
Kuwaiti dinars
Mexican pesos
Moroccan dirhams
New Zealand dollars
Nigerian nairas
Norwegian kroner
Peruvian nuevos soles
Polish zlotys
Qatari rials
Romanian lei
Russian rubles
Saudi riyals
South African Rand
Swedish kronor
Turkish Lira
US dollars
Venezuelan bolívars
Deposit methodsDeposit methods (24)
AstroPay
Boku
Credit Cards
Debit Card
ECOBANQ
EasyEFT
EcoPayz
Entropay
Euteller
GiroPay
Interac
Jeton
MaestroMasterCard
Neteller
PayPal
Paysafe Card
Prepaid Cards
Skrill
Sofort
Trustly
Visa
iDebit
instaDebit
GamesGames (1)
LanguagesLanguages (5)
English
Finnish
German
Norwegian
Swedish
LicensesLicenses (4)
SoftwareSoftware (20)
Big Time Gaming
Elk Studios
Evolution Gaming
Ezugi
Gamomat
Just For The Win
Lightning Box
Microgaming
NetEnt
NextGen Gaming
Nyx Interactive
Oryx Gaming
Play'n GO
Pragmatic Play
Push Gaming
Quickspin
Red Tiger Gaming
Relax Gaming
Yggdrasil Gaming
iSoftBet
Support typesSupport types (1)