Leo Vegas Casino Review - FAQ

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Leo Vegas
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Trusted by
Malta Gaming AuthorityUK Gambling CommissionSwedish Gambling Authority
Total score8.1
+ King of Mobile
+ Top class live casino
+ Award winning

Quick casino facts

Year foundedYear founded: 2012
Affiliate programAffiliate program (1)
LeoVegas Affiliate
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Here is the list of all common questions that Leo Vegas players ask the casino.

How to know if my documents have been verified?

Once you send the documents that will help you verify your account, the casino will send confirmation to your registered email address. If the documents don’t meet their requirements they will again let you know via email, and you can send the relevant documents and speed up the process of verification.

Do I need to verify my payment methods?

Yes, you will have to verify your payment method, to prove that you are the owner of the credit card or bank account. The casino may require you to send a photo of the deposit method you have used.

If you are using a credit card to make a deposit, you will have to send a photo of your credit card. In the photo, the first 6 and last 4 digits must be visible. You should cover the other digits for security reasons. When you send a picture, keep in mind that all 4 corners must be visible.

If you are using an e-wallet, you can verify your payment method by uploading a screenshot showing your email, account number, and your name and the logo of the company.

If you are using your bank account to deposit and withdraw funds from your casino account then you need to send a bank statement or a screenshot from your online banking account. The screenshot also needs to include the last 6 digits of your bank account number and the bank logo.

What type of documents do I need to send to verify my identity?

To verify your identity you need to send a photo ID that will state your place of birth. You need to send a photo of your ID where all four corners are visible and the images are clear.

To verify your address you need to send a utility bill not older than 3 months. You can take a screenshot if you have online bills, or you can take a photo of the document and upload it. When you send any document the following things need to be visible:

  • Your name
  • Your address
  • The issue date
  • The company name/ logo

How to upload my documents?

You need to log into your account to upload your documents. Just go to 'My Account' and 'Account Verification'. If this is your first time uploading documents on the site, then you can check the video on how to upload your documents quickly and easily.

When to send documents for verification?

The casino usually requests documents before you make your first withdrawal. It is also possible that the casino will request certain documents at different stages in time too.

How long will it take for the casino to verify my account?

Once your documents have been verified and approved, you will receive a confirmation email. If you need to send different documents the casino will send an email to inform you. On the other hand, if you have any questions you can contact Customer Support and they will be happy to assist you.

Can I use my friend's card to deposit?

You can only use a credit card that belongs to you because the casino doesn’t allow deposits to your account with funds that are not coming from your payment method.

What payment methods can I use to deposit and withdraw funds at Leo Vegas?

You can use the following methods when you want to deposit funds at Leo Vegas:

  • VISA
  • Trustly
  • Neteller
  • Skrill
  • Paysafecard

What is the minimum deposit amount at Leo Vegas?

The minimum amount you need to deposit if you want to play for real money at Leo Vegas is $10.

How to make a withdrawal?

Making a withdrawal is very simple but this is the first time you are doing that, we are here to help you. You need to head to the Withdrawal page and select the method you have used before to make a withdrawal. Enter the amount you wish to withdraw and follow the simple steps. We want to point out one more time, you need to verify your account to make a withdrawal of your winnings.

Why am I unable to make a withdrawal?

The minimum amount you can withdraw is $10, and you can't withdraw any less than that. Another important thing to remember is that you need to meet the wagering requirements because if you have an active bonus you will be unable to make a withdrawal.

Can I cancel my withdrawal?

When you request a withdrawal your funds will be pending for a certain period. In most cases, the pending period is 24 hours, and during this time you can request a withdrawal. To do that, just go to Withdrawals and click on ‘Cancel Withdrawal’. This will take you to the Balance Page where you can find the pending withdrawal and you can click on ‘Use Money’ to cancel the withdrawal. If the money has been sent to you, you will not be able to cancel the withdrawal anymore.

I haven't received my winnings in full. Why is that so?

Sometimes, some payment methods include fees. So, before you make a withdrawal check if that is the case with the payment method you use.

Can I add or remove a card from my account?

When you deposit with a new card, the same will be automatically added and saved as your preferred payment method. When you wish to remove a card from your account you need to do the following:

  • Login to your account and choose Payment Methods.
  • Each card has a 'remove' button next to it. Click on the one that is next to the unwanted card.
  • Confirm your action.

Where can I find offers and bonuses?

In your account, there is a 'My Offers' page where you can see all the offers and bonuses that are available for you.

Do I have to accept the offers and bonuses?

It is up to you whether you want to accept a given offer or not. You can either decline the offer or just ignore the card and it will disappear after it expires.

I received free spins but they are still not showing. Why is that so?

Sometimes it can take some time before the free spins show up in the slot game. In this case, you should wait for a few minutes and check again.

Can I withdraw the winnings from my free spins?

In most cases, the free spins promotion comes with some wagering requirements that you need to meet before making a withdrawal. Please remember that free spins need to be used within 72 hours once you claim it.

Can I restrict my access to gambling sites?

Yes, if you believe that you have a gambling problem, Leo Vegas recommends different tools you can use to help you. There are two different blocking tools you can install on your device and they will limit your access to gambling sites and filter notifications you used to receive from casinos. Gamban and Betfilter are such products that proved to be of big help for players.

Can I close my account at Leo Vegas?

If you believe that you are developing gambling addiction then we encourage you to take a break from gambling. If you believe that your gambling is getting out of your hands then you should consider permanently closing your account. To do so, follow these simple steps:

  • Head to your profile and click on 'Self Exclusion'.
  • Click on the ‘Permanent’ tab, and then click on the ‘Close Permanently’ button.

Can I change my limits?

Yes, you can always change the limits you set to your account. But, keep in mind that every time you want to increase the limit you will have to wait for 24 hours. If you want to change the limits to your account but you are not sure how to do that you can always contact customer support and they will be happy to assist you.

Can I cancel my bet?

Once you place a bet it is impossible to cancel it. For that reason we want you to be careful before you place a bet.

I can't find my favorite game at Leo Vegas. Why is that so?

Your favorite game may have been removed from the provider. But there is nothing to worry about here. At Leo Vegas, you can find tons of different games to explore, and we are sure you will find a new favorite game pretty soon.

What are live casino games?

Live Casino is the latest trend in online gambling, and live casino games are streamed from either a studio or a land-based casino. Each game is led by a live dealer to make the experience even more realistic. This allows you to ask questions regarding rules and strategies.

Can I change my nickname?

Yes, if you change your mind about your nickname you can change it. To do so, you need to contact the Leo Vegas Customer Support team and they will guide you through the process.

What happens to my bet if I lose connection?

If it happens to lose connection while playing, the bet you have placed will take place and you can see the results once you connect again.

Expansion of Leo Vegas into Japanese Gaming Market

Expansion of Leo Vegas into Japanese Gaming Market

LeoVegas, a Swedish gaming firm that offers online casino and mobile betting services, has successfully expanded its operations into the Japanese market, allowing for quick expansion and strengthening its position as a GameTech leader.