Kassu Casino Review - FAQ

Age Limit
Kassu
Kassu is not available in your country. Please try:
Deposit methods
PayPalSkrillMasterCardVisaTrustlyNetellerPaysafe Card
Trusted by
Malta Gaming AuthorityUK Gambling CommissionSwedish Gambling Authority

FAQ

Read the list of all FAQ's collected by CasinoRank from players of Kassu.

How do I set a daily deposit limit?

Players can add limits to their deposits at any time. Players can do that on their own, or they can ask Customer Support for assistance.

Can I cancel self-exclusion?

Players from all countries can request to cancel self-exclusion except players from the UK. To do so, players need to send a detailed written request. Players will have 7 days cool-off period which will be enabled following the cancelation of the Self-Exclusion period. Players from the UK will not have their account re-activated at any time, they will have to wait for the Self-exclusion period to end.

How to register for Gamstop?

Players need to head to Gamstop where they can enter some personal details to sign up. Once they do, they will receive an email summarizing all the details of their self-exclusion from gambling.

Can I close my account?

Yes, players are allowed to close their accounts for whatever reason they have. They can contact Customer Support via the Live Chat feature and they will help them with the process.

How long does it take to process a withdrawal?

As soon as a player requests a withdrawal, Kassu Casino will process the request within 72 hours.

How to make a deposit?

To play at Kassu Casino, players need to make a deposit first. This is a simple process that will take only a couple of minutes. Players need to click on the Deposit button which can be found on the top right-hand side, or they can head to the Cashier and click on the Deposit section. Enter the amount they wish to deposit and confirm the transfer. The funds should reflect in the player's account almost immediately.

Can I change incorrect personal details?

Players can change some personal details. Anyhow, they can't change their name, date of birth, and country of residence for security reasons.

How can I check whether I have an account at Kassu Casino?

Players who believe that they already have an account at Kassu Casino can contact the casino via the Live Chat feature. The Customer Agent can check and verify their details.

I am having problems registering for an account. What should I do?

Almost all error messages are self-explanatory. Anyhow, if a player encounters a persistent problem the best thing to do in a situation like this is to contact Customer Support for assistance.

What is Live Casino?

Live Casino refers to table games that are streamed from either a studio or a land-based casino. This is the ultimate addition to any casino that allows players to play their favorite games in real-time with a real-life dealer. The games are hosted by professional Live Dealers to recreate the experience of a land-based casino.

What is the function of the live casino chat window?

In all live casino games, players have the opportunity to chat with the dealer. They can do that using the live chat feature. And not only with the live dealer, but players can talk with the other players as well.

How to make a deposit?

To play for real money players need to make a deposit. They can do that when they click on the Deposit button in any game and on the top right-hand side of every page. Players can also head to the Cashier and choose the Deposit section, choose the payment method and enter the amount they wish to deposit. There are many different payment methods available for players and once the transfer is successful the funds should reflect in their account almost immediately.

Is it free to make a deposit?

Kassu Casino doesn’t charge any fees for deposits and withdrawals.

I made a deposit but the funds are not in my account. What should I do?

What players need to do if something like this happens to them is to make sure that the funds were deducted from their bank account. If the funds were deducted, then you should contact Customer Support and they will be able to trace and solve the problem. In some cases, the Customer Agent might need a copy of the transaction.

What deposit methods are available at Kassu Casino?

Kassu Casino has added many different payment methods to cater to players from different countries. Anyhow, some payment methods might not be available for everyone. The best thing to do is to head to the Cashier and the Deposit section and see the full list of payment methods.

Why did my deposit fail?

Failed deposits can happen for a couple of different reasons, and these are the most common ones:

  • Players who supply incorrect payment details will have failed transactions. This is one of the most common reasons and if the player's details don't match the bank or the payment provider will automatically decline the transaction.
  • Players who have entered incorrect CVV2/CVC2 security numbers.
  • Players who have insufficient funds available in their accounts.
  • Players who have more than 5 active credit cards may not be able to make a deposit.

What currencies are accepted at Kassu Casino?

Kassu Casino accepts the following currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH.

Can I cancel a withdrawal?

Yes, players can cancel a withdrawal while it is still pending. Once a player requests a withdrawal the casino needs some time to process the gameplay for irregularities. During this time, players can cancel the withdrawal and the funds will be returned to their account.

What is a bonus and what are wagering requirements?

A bonus is extra money that the casino gives to its players. This way they allow their players to increase their chances of winning. The size of the bonus may vary, and almost every bonus comes with wagering requirements. Players need to meet the wagering requirements before they will be able to make a withdrawal.

Can I play all games with the welcome bonus?

The welcome bonus comes with some restrictions and players need to make sure to understand the terms and conditions of each bonus before they accept it. What players need to pay attention to when they play through the welcome bonus is that not all the games will contribute towards the wagering requirements.

Can I play games for free?

Almost all the games at Kassu Casino are available in fun mode. This allows players to try out games without having to deposit. This is a great opportunity to learn the rules of the game and to practice a strategy without spending their own money. The only games that are not available in fun mode are live casino games.

How to play games on mobile?

Kassu Casino has a mobile platform that allows players to access their accounts on their hand-held devices. There is not an app that they can download at this point, but they can use their browser.

How to activate free spins?

Players don’t have to activate their free spins, all they have to do is to open the game and the free spins will be waiting for them there.

What happens if I lose internet connection while playing?

There is nothing to worry about if you lose internet connection while playing. The casino will pause the game, and the next time a player connects they will continue from where they stopped.

Can I play table games at Kassu Casino?

At Kassu, players can find different table games to play. For the ultimate experience, they can play the games at the Live Casino section. Some of the games they can play at the casino include Auto Roulette La Partage, Atlantic City Blackjack, Big Win Baccarat, and Big Bad Beasts.

From what providers can I play games at Kassu Casino?

Kassu has partnered with some of the most popular software providers to bring the best games. Some of the software providers include NetEnt, Microgaming, Play’N Go, Push Gaming, Skywind Group, and Red Tiger Gaming.

Is Kassu Casino safe?

Kassu Casino has all the necessary licenses to operate. They have a license from Malta Gaming Authority and the UK Gambling Commission which speaks volumes about the casino, and players can rest assured that their personal and financial information is safe. And that is not all, all their games are fair and all the outcomes are random.

Can players from the USA join Kassu Casino?

At this point, players from the USA and its territories can't join the casino.

What are the wagering requirements for the welcome bonus?

Each bonus at Kassu Casino comes with wagering requirements that players have to meet before they can request a withdrawal. The welcome bonus comes with 40 times wagering requirements.

Can I have more than one account at Kassu Casino?

Kassu Casino allows players to have only one account.

Are there any fees on transactions?

There are no fees on deposits and withdrawals at Kassu Casino.

What is the waiting time for a withdrawal?

Once a player requests for a withdrawal, it will take the casino to review the gameplay between 24 and 72 hours, before they can release the withdrawal.

How can I verify my account?

To verify one's account, players need to send copies of legal documents to do so. They will have to verify their identity, address, and payment method. This is crucial for every casino account, and if players fail to verify their account they will not be able to withdraw their winnings. The good news is that once a player verifies their account, they don't have to do that again. Anyhow, the casino reserves the right to request additional documents at any time they believe it is necessary.

Which bonus terms will players encounter?

Before accepting a bonus, players need to understand the terms and conditions of the bonus before they accept it. The welcome bonus at Kassu Casino comes with 40 times wagering requirements. Another thing that players need to remember is that deposits made with Skrill and Neteller are not eligible for the welcome bonus.

Do I need a second account to play on my mobile?

Players don't need another account for their hand-held devices. They can access their account using their mobile via their browser.

Can I take a break from gambling?

Players can take a break from gambling whenever they believe it is necessary. Kassu Casino offers different tools that players can utilize such as a cooling-off and self-exclusion period. The best thing players can do is to contact Customer Support and they will help them make a better-informed decision.

How can I close my account?

Players can close their account if they don’t want to use it anymore, or if they believe they have a gambling problem. Again, the best thing to do is to contact Customer Support and they will help players close their accounts.

Does Kassu Casino have any sister sites?

Kassu Casino belongs to the Genesis Global group that has more casinos under its wing.

How to download the mobile app?

At this point, Kassu Casino doesn’t have a mobile app that players can download. Anyhow, they can access their account from their mobile at any time as long as they have an internet connection.

What is the welcome bonus at Kassu Casino?

Kassu Casino offers a very generous welcome bonus to all their players who register for an account and make their first deposit. The welcome bonus at Kassu Casino is carried over the player's first four deposits and it will enhance the player's balance up to $1.500 and on top of that, they will receive 300 free spins. The welcome bonus works in the following way:

  • The first time a player makes a deposit, they will receive a 100% match deposit bonus up to $300 and 300 free spins.
  • The second time a player makes a deposit, they will receive a 50% match deposit bonus up to $400.
  • The third time a player makes a deposit, they will receive a 25% match deposit bonus up to $400.
  • The fourth time a player makes a deposit, they will receive a 25% match deposit bonus up to $400.

What is the minimum withdrawal amount at Kassu Casino?

The minimum amount players can withdraw will depend on the payment method they use. The best thing to do here is to head to the Cashier and select the Withdrawal section, and next to each payment method they will find all the necessary information.

Can UK players create an account?

Yes, Kassu Casino accepts players from the UK. What is more, the casino holds a license from the UK Gambling Commission.

Can I make a deposit using e-wallets?

Yes, Kassu Casino accepts different e-wallets that players can use to deposit their accounts. At this point, these are the wallets that are accepted: Trustly, ecoPayz, Skrill, Paypal, and Neteller.

I can’t see the Live Chat option. Why is that so?

The Live Chat option is available only to registered players. If you don’t have an account at Kassu Casino yet, you can register for one in a couple of minutes only. Keep in mind that players who create an account at the casino and make their first deposit are entitled to a very generous welcome bonus.

Can I play jackpot games at Kassu Casino?

Yes, there are many different jackpot games available at the casino. Some of the most popular ones include Hall of Gods, Mega Moolah, and Divine Fortune, just to name some.

Total score8.3
Pros
+ Leading software providers
+ Mobile friendly design
+ Great Service
+ Many payment methods
Cons
- Live chat unavailable for unregistered players

Quick casino facts

Year foundedYear founded: 2019
BonusesBonuses (1)
Welcome Bonus
CountriesCountries (15)
Bulgaria
Canada
Croatia
Finland
Iceland
Ireland
Malta
Mexico
New Zealand
Norway
South Africa
South Korea
Sweden
Ukraine
United Kingdom
CurrenciesCurrencies (24)
Bahraini dinars
British pounds sterling
Bulgarian leva
Canadian dollars
Chinese yuan
Croatian kunas
Denmark kroner
Euros
Georgian laris
Kuwaiti dinars
Mexican pesos
New Zealand dollars
Nigerian nairas
Norwegian kroner
Peruvian nuevos soles
Qatari rials
Romanian lei
Russian rubles
Saudi riyals
South African Rand
Swedish kronor
Turkish Lira
UAE dirhams
US dollars
Deposit methodsDeposit methods (26)
Apple Pay
AstroPay
Boku
Credit Cards
Debit Card
ECOBANQ
EasyEFT
EcoPayz
Euteller
GiroPay
Google Pay
Interac
Jeton
MaestroMasterCardMuchBetter
Neteller
PayPal
Paysafe Card
Prepaid Cards
Skrill
Sofort
Trustly
Visa
iDebit
instaDebit
GamesGames (4)
LanguagesLanguages (4)
English
Finnish
Norwegian
Swedish
LicensesLicenses (3)
SoftwareSoftware (16)
Support typesSupport types (1)