Casino Extra Review - FAQ

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Casino Extra
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FAQ

Find some of the most frequently asked questions about Casino Extra here.

Why do I need an account?

If you want to play at Casino Extra you will have to create an account first. You don’t have to pay any fees to have your account and what is more, you can play almost all the casino games for free without having to deposit. This is a great opportunity to learn how the game works and learn the rules before you decide to play for real money.

How to create an account?

Creating an account at Casino Extra is very simple. All you have to do is to head to the casino`s website and click on the register button. You will have to enter some personal details and make sure that you enter the correct data because later on, you will have to verify your account. Keep in mind that you have only one account at the casino and if the casino detects more accounts in your name you are risking being suspended.

How to log into my account?

Logging in to your account is very easy to do. All you have to do is to head to the casino`s website and enter your username and password and click on the Login button.

What happens if I forget my username or password?

It is possible to forget your username or password, but there is nothing to worry about here. You can simply click on the Forgot password link that is found right under the box where you have to enter your password.

You will be asked to give your email that you used to create your account in the first place, and the casino will send an email to you that will guide you on how to recover your login details. You can also contact Customer Support and they will be happy to help you.

Can I edit some of my details?

Once you create your account you can`t change your name, username, and country of residence. If you make a mistake when you enter this data, you will have to send a copy of a legal document to prove your identity. All the other details can be changed later on such as phone number, address, and password.

How can I change some of my details?

When you want to change some of your details, you will have to go to your account and under the My Profile option click on Edit profile. Enter the changes that you want to make and click on the 'update info' button at the end.

How to make a deposit?

Depositing to your Casino Extra account is very simple. All you have to do is to log into your account and head to the Cashier. Click on the Deposit section and choose the payment method that you want to use. Enter the amount you wish to deposit and confirm the transfer.

My deposit failed, why is that so?

A deposit can fail due to many reasons. In most cases it is because of technical problems from your operating system or you are experiencing some technical issues. Anyhow, if you notice that the money was taken from your account but they are not showing in your casino account we suggest you contact Customer Support so they can look into the issue. You will have to provide them with the following information:

  • Full name/email of the account holder
  • Time
  • Date
  • Amount
  • Reference number/transaction ID/16 digit PIN number/coupon number

If you have made a deposit with a credit card and it failed, you have to make sure that there is enough credit to complete the deposit and make sure that your credit card can be used for online transactions.

If you use Skrill and your deposit has failed, there are a couple of things that you have to check first. Make sure that you have sufficient funds in your account to complete the deposit, and check if your deposit is not less than the minimum allowed deposit.

How to make a withdrawal?

Making a withdrawal from your Casino Extra account is very simple. Make sure that you have sufficient funds and head to the Cashier. Choose the Withdrawal section and enter the amount you wish to withdraw. Once you request a withdrawal, it is sent to the Payment Department to be reviewed. During this time you can reverse your withdrawal if you want to.

Can I cancel my withdrawal?

Yes, while the status of your withdrawal request is ‘Pending’ you can cancel your withdrawal and the funds will be returned to your account.

Some of the games are slow. What might be the problem?

Make sure that you always use the latest version of your browser to start with. If your games are slow, it is possible that your internet connection is the problem and it is not working as it should be. Always close any background programs that might drain your bandwidth. After you have checked all of the things mentioned above and if the problem persists, you should contact Customer Support.

What happens if the game freezes while I am still playing?

There is nothing to worry about if your game freezes while you are still playing. The moment you resume the game again it will continue exactly where you left. Or, if there is an option the round will be completed on the server even though you got disconnected.

Why I can't open some games?

If you are having trouble opening a game, it is usually because you have lost contact with the server. In some cases, you might have to shut down the browser and start all over again. Contact Customer Support if the problem persists.

How to take a screenshot?

To take a screenshot means to take a photo of what is currently visible on your computer screen. When you take a screenshot the image is saved on your computer or mobile as a file.

This is how you can make a screenshot on your computer. First things first, you need to make sure that the current view on the screen is what you want to take a screenshot of. Press on 'Print Screen' on the keyboard and then open 'Paint' or 'Word' on your computer and use the short command Ctrl+V. the image will be pasted and you need to save the new file on your computer.

Can I close my account?

If you want to close your account, you need to contact Customer Support first and they will help you. There are a couple of different methods you can use to close your account and a customer agent will help you make a well-informed decision.

You can start by closing your account temporarily, and once you are ready to re-open it again, just contact Customer Support.

You can take a break from gambling and close your account for 24 hours, 7 days, or 6 months. After the time has passed, your account will be opened automatically.

You can close your account permanently, but keep in mind that once you do this you can`t open it again. If you have gambling problems then this might be the best decision to close your account and focus on other aspects of your life.

Can I block a specific game on my account?

At Casino Extra you won't be able to block one specific game at a time.

How to earn Super Points?

Earning Super Points is very simple, all you have to do is to play your favorite games for real money. The more you play, the more points you will earn.

What games can I play at Casino Extra?

You can find all the popular games at Casino Extra including Table Games, Casino Slots, Roulette, Blackjack, Wheel of Fortune games, and Jackpot Slots.

What slots does the casino have?

There are a great number of different slot games you can play at the casino. Casino Extra has partnered with some of the best-known software providers to bring the best possible games your way.

Are there progressive jackpot games available?

Yes, there are plenty of different progressive jackpot games you can play at Casino Extra including Jackpot Express – all aboard! There’s also Holmes and the Stolen Stones, based on the famous detective, Joker Jackpots, Mega Moolah, and Atlantean Treasures: Mega Moolah.

Can I play Live Dealer games at Casino Extra?

Casino Extra has a rich Live Casino section where you can find some of the most popular games to play.

What are the wagering requirements at Casino Extra?

The wagering requirements may vary depending on what promotion you choose to claim. The welcome bonus comes with 30 times wagering requirements that you have to meet within 30 days.

What is the minimum age required?

To play at Casino Extra, you need to be of legal age to gamble. It is your responsibility to ensure that you are permitted to play the games by your local jurisdiction.

Is it safe to play at Casino Extra?

Casino Extra utilizes the latest encryption technology to make sure that all your personal and financial details are safe. What is more, the casino has all the necessary licenses to operate which is another proof that they are following strict regulations.

Can I play some of the games for free?

You can play most of the games at Casino Extra for free. The casino will award you with virtual money you can use to play almost all the games. This is a great opportunity to check out some new games or to learn the rules of a given game.

Can I claim more than one bonus?

You can claim only one bonus at a time at Casino Extra. Once you meet the wagering requirements of the bonus that you have you can claim your next bonus.

What is the welcome bonus at Casino Extra?

The first time you deposit Casino Extra, you will receive a very generous welcome bonus of up to $350 and 100 free spins. The offer is carried over the first three times you deposit in the following way:

  • The first deposit bonus will bring a 100% match deposit up to $50 and 100 free spins.
  • The second and third deposit bonuses will bring a 50% match bonus up to $100.

Where can I find the free spins that I have received from the casino?

The free spins bonus is one of the most exciting bonuses that the casino offers to its players. When you receive free spins they are automatically added to your account. All you have to do is to head to the game and the free spins will be waiting for you.

Is it possible to cancel a bonus?

If you don't want to play through a given bonus you can cancel at any time you want. Head to the Bonus tab in your account and enter the Active Bonuses section. Click on the Forfeit button that is next to your active bonus. Keep in mind that if you cancel your bonus before meeting the wagering requirements you will lose all your winnings.

What payment methods does the casino offer?

Casino Extra has added many different payment methods to their portfolio to make things easier for them. Some of the payment methods you can find here include Visa, MasterCard, Skrill, Neteller, and Trustly, just to name some.

Total score8.0
Pros
+ Fast and Secure Deposits and Payouts
+ VIP & Loyalty Programs on Offer
+ Daily Drop and Wins

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